There may be several reasons for delayed client responses, including internal reviews or scheduling conflicts.
We recommend the following steps:
- Send a polite follow-up message in the workspace.
- Allow reasonable time for the client to respond.
- If there is still no response, email contact@kolabtree.com and include the project name.
Your assigned project manager will follow up with the client on your behalf.
See also: Can I communicate with clients outside the platform?
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